Users can only see the channels and associated projects that they have been added to by an administrator.
If you are an account administrator, project administrator or a channel administrator, you can add an existing user or invite new people to a channel. App users will see the channel and the associated project when they are logged in to FieldChat. Texting users will be able to send and receive text messages to the phone number of the channel.
To add a user to a channel, go to the Members list and select "Add more people". If they are already a user of FieldChat you can add them to the channel. If they need to be invited to FieldChat, you can select "Invite new user".
Every user in a channel's member list will have a title telling you if they are a Customer Administrator, Project Administrator or Channel Administrator. Regular users will not have a title.
Each channel can have one or more channel administrators. Channel administrators can add or remove users to a channel and invite new users for the channels that they are assigned admin ownership. Channel administrators can be regular users in some channels and channel administrators in other channels. Channel administrators cannot edit existing users. To make an existing user a channel administrator, you can go to the Members list, select a user already in the channel, and select "Edit user's channel settings". Change "Admin ownership" to Admin user.
Only account administrators can edit user profiles, as well as perform other functions such as reset passwords, and import data from other systems like Procore. If you'd like to make someone else an account administrator, you can change their Access Level to "Administrator" by editing their user profile.
Each project is assigned a Project Administrator when it is created. Project administrators can create and remove channels, invite users, and assign other channel administrators.