Projects and Channel Access
Users can only see the channels and associated projects that they have been added to by an administrator.
If you are an account administrator or a channel administrator, you can add an existing user or invite new people to a channel. App users will see the channel and the associated project when they are logged in to FieldChat. Texting users will be able to send and receive text messages to the phone number of the channel.
To add a user to a channel, go to the channel details and select "Add more people". If they are already a user of FieldChat you can add them to the channel. If they need to be invited to FieldChat, you can select "Invite new user".
Each channel can have one or more channel administrators. Channel administrators can add or remove users to a channel and invite new users for the channels that they are assigned admin ownership. Channel administrators can be regular users in some channels and channel administrators in other channels. Channel administrators cannot edit existing users. To make an existing user a channel administrator, you can go to the channel details, select a user already in the channel, and select "Edit user's channel settings". Change "Admin ownership" to Admin user.
Only account administrators can edit user profiles, as well as perform other functions such as reset passwords, and import data from other systems like Procore. If you'd like to make someone else an account administrator, you can change their Access Level to "Administrator" by editing their user profile.
Each project is assigned a Project Administrator when it is created. Project administrators can create and remove channels, invite users, and assign other channel administrators.
The best way to get help is to simply send a message to us in the FieldChat Help channel. We monitor your help channel and will get back to you as soon as we can. You can also book a web meeting with us, or reach us by phone or email.