How do users get notified?
FieldChat will notify users about new messages in several different ways:
User notification settings
When a user is added to a channel, the notification settings in their user profile determine what type of notifications they receive. If they are receiving text (SMS) notifications, you can also set whether they get the name of the project and channel in every message.
Channel notification settings
Once a user is added to a channel, they can change the notifications they receive. You can change your settings to receive text or app notifications for every message, only when mentioned, or never.
Text message notifications
Texting users get a text message for new message notifications. In a group chat channel, they will get a text message for every new message, except for messages with @user mentions where they are not mentioned.
Users can also get the name of the channel and project in every text message they receive, based on their user notification settings.
Users who have installed the mobile app can receive app notifications. After they login to the app for the first time, they will receive app notifications, as long as they have allowed notifications for the FieldChat app on their phone.
Customizing iOS app notifications
iOS notifications will be sent on your phone based on your notification settings in each channel. To further customize how they appear and sound on your iPhone or iPad, go to Settings -> Notifications -> FieldChat. You can customize your notification sound and appearance settings, as shown below.
Customizing Android app notifications
Android notifications will be sent on your phone based on your notification settings in each channel. To further customize how they appear and sound your Android device, go to Settings -> Apps & Notifications -> FieldChat. You can customize your notification sound and appearance settings, as shown below.
If you are running FieldChat in Chrome or Firefox browser on your desktop, you will get notifications from your browser for every new message. You will also see an unread message count in your browser tab.
Unread message counts
Every channel and project with an unread message for you will show a count inside a red circle. Once you visit a channel by clicking on it, the unread message count will clear.
On the mobile app, you will hear an audible chime when the app is in the foreground and a new message arrives.
On the web app, you will hear an audible chime when a new message arrives regardless of whether it is in the foreground or background. You can use your browser to mute FieldChat, if you don't wish to hear the chime, by right clicking on the browser tab and selecting "Mute Site".
The best way to get help is to simply send a message to us in the FieldChat Help channel. We monitor your help channel and will get back to you as soon as we can. You can also book a web meeting with us, or reach us by phone or email.