FieldChat will notify users about new messages in several different ways:
When a user is added to a channel, the notification settings in their user profile determine what type of notifications they receive in the channel.
Notify user about new messages:
If the user is receiving text (SMS) notifications, you can also set whether they get the name of the project and channel in every message.
Once a user is added to a channel, they can customize the notifications they receive for that channel by editing their notification settings. You can change your settings to receive text or app notifications for every message, only when @mentioned, or never.
You can view a user's current notification settings in the Member list. A text bubble icon beside their name indicates text notifications. A smartphone icon beside their name indicates app notifications.
You can edit a user's channel notification settings by clicking on the text bubble or phone icon, which will open a notification settings panel.
Texting users get a text message for new message notifications. In a group chat channel, they will get a text message for every new message, except for messages with @user mentions where they are not mentioned.
Texting users can respond to messages they are notified in and @user others they'd like to notify.
Users can also get the name of the channel and project in every text message they receive, based on their user notification settings.
Users who have installed the mobile app can receive app notifications. After they login to the app for the first time, they will receive app notifications if they have allowed notifications for the FieldChat app on their phone.
iOS notifications will be sent on your phone based on your notification settings in each channel. To further customize how they appear and sound on your iPhone or iPad, go to Settings -> Notifications -> FieldChat. You can customize your notification sound and appearance settings, as shown below.
Android notifications will be sent on your phone based on your notification settings in each channel. To further customize how they appear and sound your Android device, go to Settings -> Apps & Notifications -> FieldChat. You can customize your notification sound and appearance settings, as shown below.
If you are running FieldChat in Chrome or Firefox browser on your desktop, you will get notifications from your browser for every new message if app notifications are enabled in your channel notification settings (see section above).
Here's what a desktop notification looks like:
When you first start using FieldChat on your desktop, you will receive a prompt to enable desktop notifications, as shown below:
When you click on "Enable desktop notifications", your browser will prompt you for permission, as shown below. If you accidentally choose Block, you will need to manually re-enable notifications in your browser for the website app.field.chat. Instructions for Chrome are here and Firefox are here.
Every channel and project with an unread message for you will show a count inside a red circle. Once you visit a channel by clicking on it, the unread message count will clear.
On the desktop browser, you will also see an unread message count in your browser tab.
On the mobile app, you will hear an audible chime when the app is in the foreground and a new notification arrives. When the app is in the background, your phone's notification settings determine whether there is a sound when a new notification arrives. The mobile app will also make a sound every time you send a message.
On the web app, you will hear an audible chime when a new notification arrives regardless of whether it is in the foreground or background.
You can disable the audible chime in both the mobile and web app by going to "My Settings" in the top left hamburger menu and selecting "Mute all sounds in the app".