What are channels?
Channels are just groups of people that need to communicate around a topic. Here are some everyday examples:
Here's an example from a general contractor project. Note how each trade has their own channel and dedicated phone number.
Project can have as many channels as you like. But we suggest you don't overdo your channels at first. See how the team communicates and what topics are important for the project.
If you are an administrator, to add a new channel, click on "Create new channel" at the bottom of the list of channels for your project. Only account administrators can create new channels.
Channel Notification Styles
When you create a channel, you can set the notification style to one of the following options:
More details on each of these notification styles follows below.
Group Chat Notification Style
If you set a channel as Group Chat, everyone will get a text message or app notification with every new message, unless specific people are @mentioned. For a very large group of people, this can get noisy. That's where the Notified When Mentioned channel setting can be useful. With this setting, people can see the messages in the FieldChat app, but won't get an app notification or text notification unless the whole @channel is mentioned or specific people are @mentioned.
Notified When Mentioned Style
For a large group of people, the Group Chat setting can get noisy. That's where the Notified When Mentioned channel setting can be useful. With this setting, people can see the messages in the FieldChat app, but won't get an app notification or text notification unless the whole @channel is mentioned or specific people are @mentioned.
Broadcast Notification Style
For a very large group people, broadcast-only notifications can be useful. This can be used to notify everyone on the site about site conditions, emergencies, mandatory meetings or other important information. Only channel or customer administrators can send messages in a broadcast channel.
Broadcast messages are prefixed with an alert symbol when they are received by users in the app or as a text message.
Users will receive always receive broadcast notifications unless they are completely disabled in their personal channel notification settings (e.g. a user's notification settings for the channel are set to "Never send text messages" and "Never send app notifications").
If you want to send text messages on a channel, it needs a phone number. You can assign a phone number when you create or edit a channel. If you are out of local phone numbers, contact FieldChat Help for more.
Channel admins can invite more users to a channel or remove users from a channel.
Deleting a channel
To remove a channel, select the Delete Channel menu option. In the mobile app, you can find this option in the channel details menu. In the web app, this is in the channel menu. If you delete a channel with a phone number, that number becomes available for use in another channel.
The best way to get help is to simply send a message to us in the FieldChat Help channel. We monitor your help channel and will get back to you as soon as we can. You can also book a web meeting with us, or reach us by phone or email.