We may collect your personal information when you:
You may be asked to provide certain personal information to sign up for our services, including your name, mobile phone number and work email address. The personal information collected during the registration process is used to manage your account with FieldChat.
You also have the option to submit the email addresses and mobile phone numbers of colleagues, contractors or other contacts in order to invite them to join a project. When you submit this information, we will only use it for the specific reason for which it is provided.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
We collect billing information such as credit card number and use this for billing purposes and to fulfill your orders.
We may transfer (or otherwise make available) your personal information to third parties that provide services on our behalf. For example, we may use service providers to host our Website and send out email on our behalf. We also use service providers to fulfill functions such as billing.
Your personal information may be maintained and processed by service providers in the U.S. or other foreign jurisdictions, and personal information may be accessed by law enforcement authorities in such jurisdictions. Service providers are provided with the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
We may transfer any information we have about you as an asset in conjunction with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings). You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
In certain situations, FieldChat may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
FieldChat and its service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, U.S. or other law. We may also disclose personal information where necessary for the establishment, exercise or a defence of legal claims, or as otherwise permitted by law. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
FieldChat and our third party tracking-utility partners may generate certain non-identifying and aggregate data and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may use this aggregated and non-identifying information to further enhance our services. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by FieldChat and our partners, affiliates, or analytics or service providers. FieldChat uses third-party technologies including Hubspot, Google Analytics and Mixpanel. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Upon request FieldChat will provide you with information about whether we hold any of your personal information. You have the right to access, update, correct, and delete inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating, corrections, or deletions of inaccuracies by contacting us at the contact information provided below or by logging into your account and making the applicable changes in your Profile. You may also request that we delete a third party account and we will cease collecting personal information from the third party account or your personal information and delete relevant account credentials. We will respond to your request to access within 30 days.
We have personal information retention processes designed to retain personal information of our customers for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.